privacy
हमारी प्राइवेसी पॉलिसी

Privacy Policy


At Sagar Ratna, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or interact with our services. By accessing or using our website, you agree to the terms outlined in this policy.

Information We Collect

We may collect personal information from you when you visit our website, make inquiries, subscribe to our newsletter, or interact with us in other ways. The information we collect may include:

  • Personal Identification Information: Name, email address, phone number, postal address, etc.
  • Payment Information: Credit card details or other payment methods for orders or transactions.
  • Usage Data: Information about how you interact with our website, including your IP address, browser type, and browsing behavior.
  • Location Information: Data about your location if you use features like our store locator or order from our delivery services.

How We Use Your Information

We use the collected information for various purposes, including:

  1. Providing Services: To process orders, manage bookings, deliver food, and provide customer support.
  2. Personalising Your Experience: To tailor our offerings based on your preferences, such as menu suggestions or promotions.
  3. Marketing and Communication: To send newsletters, promotional materials, or updates about new products, services, and events.
  4. Improving Our Website: To analyze user behavior and improve the functionality, performance, and content of our website.

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • With Service Providers: We may share your data with trusted third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., delivery partners, payment gateways).
  • For Legal Compliance: We may disclose your information if required by law or in response to valid legal requests (e.g., subpoenas, court orders).
  • In the Event of a Business Transfer: If our business undergoes a merger, acquisition, or sale, your information may be transferred as part of the transaction.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes encryption technologies, firewalls, and secure servers. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalise content. Cookies are small text files stored on your device that allow us to remember your preferences and provide a more efficient browsing experience. You can manage cookie settings through your browser, but disabling cookies may affect your website experience.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Your Rights and Choices

You have the right to access, correct, or delete your personal information held by us. If you wish to exercise any of these rights or have questions about the data we collect, please contact us using the details provided below.

You may also opt-out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the date of the most recent revision will be indicated at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information. 

Refund Policy

While we strive to ensure every dining and service experience meets your expectations, please note that Sagar Ratna does not maintain a publicly standardised refund policy for regular dine-in services or food orders. Payments are typically made post-service, and refunds are uncommon unless specific concerns are raised at the restaurant level.

For event bookings or banquet reservations, any advance or token amount paid is generally non-refundable and non-adjustable, except under exceptional circumstances such as venue unavailability due to unforeseen issues.

If you experience a service-related concern or wish to report a complaint, we encourage you to contact the concerned restaurant outlet or our customer service directly. In unresolved cases, legal assistance may be sought through authorised consumer platforms.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sagar Ratna
Email: sagarratna123@gmail.com
Phone: +123 4567 890
Address: